Privacy Policy

KONGRA LLC owns and operates this website. This policy explains what information KONGRA collects, how it is used, and what KONGRA will never ask for.

About KONGRA

KONGRA provides diagnostic, repair, maintenance and related technical service for appliances, commercial equipment, refrigeration, HVAC, property/facility systems, selected light production equipment and automation support in San Jose and the Bay Area. Users may contact KONGRA by phone, email, WhatsApp or online booking.

Information KONGRA may collect

• Name
• Phone number
• Email address
• Service location
• Equipment type
• Appointment details
• Service notes and communications
• Photos or equipment information when needed for service documentation

Anti-phishing statement

KONGRA LLC does not ask users to enter passwords, login credentials, bank login information, private keys, credit card account credentials, or sensitive account-access information through this website.

Payments

KONGRA does not directly store full payment card numbers on kongra.org. Payment card data, if used, is processed by third-party payment processors.

External services

• Online booking may open an external scheduling/payment provider (Square).
• WhatsApp opens an external messaging service.
• Google and Yelp review links open external platforms.

How information is used

KONGRA may use third-party platforms for scheduling, payments, messaging, invoices, customer management, accounting, documentation and data storage. KONGRA does not sell customer personal information.

Contact for privacy questions

Privacy questions: hellokongra@gmail.com